Personal Training Policies & Procedures
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Personal training clients must hold an active ATTIVA membership.
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Reservations are required for each personal training appointment. Reservations can be made via MindBody, in-person at the front desk, or by calling/texting (475) 321-3454.
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Cancellations must be made via MindBody or contacting our front desk at (475) 321-3454 via phone call or text. Cancelling 8 hours or more in advance of appointment start time will not count against the client's current package. Cancellations less than 8 hours in advance will result in a No Show and a used session from their current personal training package.
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Unused personal training sessions will expire after 1 year from purchase.
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We will notify clients who have 1 session remaining on their current personal training package. We kindly ask if you wish to continue personal training, that your next unpaid session is purchased via MindBody or in-person at our front desk within 12 hours of appointment start time. If the sessions remains unpaid, we will communicate appointment cancellations via MindBody and email.
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The personal training schedule is created by season (3 months at a time). Clients have the ability to request reoccurring appointments for each season. Clients will receive an email from our scheduling manager to make their requests.